Answers to frequently asked questions

At HeartsafeLiving we get many questions from our volunteers. And of course we are happy to answer. Some questions we get asked often. Therefore you can find below some of the most frequently asked questions and answers on it.

HeartsafeLiving App



    • What should I do if I am temporarily unavailable, for example due to holidays?

      If you use the HeartsafeLiving App on your smartphone and are unavailable for a certain time, we ask you to put your app on ‘not available’ until you return. In addition, we request you for your personal profile to suspend your account temporarily.

    • Why do I respond to an alert when I go there?

      There are two reasons for this. In the first place, many more volunteers get an alert then there are needed. Because usually there is quite a number that can’t come. Once enough volunteers responded that they go there, the other volunteers are notified that they no longer need to go. This prevents that too many volunteers come to the incident. There is still another reason. HeartsafeLiving can see to the reactions who were present and approach these volunteers for any aftercare.

    • I get an alert to go to resuscitate, but at the incident the family indicates that they don’t want it. What should I do?

      People who want don’t want to be resuscitated, can draw up a non-resuscitate statement. That may be in any shape. In common people have a statement on paper or a non-resuscitate medal of the Dutch Association for a Voluntary End of life (Right to Die) to a necklace. But other forms should be respected, as a tattoo with this message. In both cases, this should be respected. Neighborly assistants don’t need to look for this before providing resuscitation. That would cost too much time. Decisions to stop a resuscitation are made by professionals, who arrive soon after the arrival of the HeartsafeLiving volunteers. Volunteers of HeartsafeLiving should always resuscitate and thereby refer family to the professionals.

    • Do I have to respond to an alert for resuscitation?

      Via SMS: only if you go, answer the SMS with ‘yes’ or any letter. If you don’t go, then we ask you to do anything.

      The app: you get two buttons displayed: [I go] and [I’m not going]. We ask you to press one of these two. If you press [I go], you will get more information about the location and the route to the incident. We ask this to make sure not too many volunteers go to the incident.

    • I don’t hear the text message. What can I do about it?

      Maybe the default ringtone of your phone is too soft. Or the ringtone strikes you no longer. Many mobile phones have the option to give each contact a ringtone. So you can choose a louder ringtone for alerts from HeartsafeLiving, so you never can miss it. The HeartsafeLiving alerts are sent from number 06 42 50 05 12.

    • Why don’t I get a text message?

      Sometimes an alert via text message is late or you don’t receive it. For alerting HeartsafeLiving depends on the cellular network. In some parts of the Netherlands, the coverage of this network is poor or even non-existent. It may happen that text messages are not (properly) received.

    • What is a pager?

      A pager is a beeper that the fire departments use to be alarmed by the dispatch center. Firefighter volunteers can be alerted through the pager. This is only possible with the Precom pagers.

Resuscitation training

    • Will my resuscitation training be reimbursed?

      Many health insurance companies provide a fee for this course. A resuscitation course is covered within preventive care. The more people have the knowledge about resuscitation, the more secure our society is! On the website you will find news at number 8 the list of insurers who reimburse the resuscitation course (partly). The amounts listed are per year per person. We can’t guarantee that this list is accurate. It may also be that the course is under your own risk. Always check your insurance policy, look under ‘prevention courses’. You must declare the costs yourself.

After resuscitation

    • How do I continue with my daily activities after resuscitation?

      Resuscitation and in some cases the death of the victim is emotional for the volunteer. Volunteers who were involved, think about this and sometimes like to chat. Therefore HeartsafeLiving has aftercare available 24 hours a day, 7 days a week. After each resuscitation each volunteer involved will receive a questionnaire. In response to this questionnaire we will contact you by telephone if necessary.

      Sometimes a resuscitation is not successful. Volunteers can be left with a feeling of guilt then. In consultation with the second ambulance or doctor they can seek professional support. The second ambulance can get a serving officer of the Victim Support for a sympathetic ear and practical and emotional support. It is also possible your own GP for this purpose.


    • Can any AED be subscribed at HeartsafeLiving?

      Unfortunately not. Private AEDs that are indoors or in a car, can’t be subscribed. A registered AED should be present with certainty at the address when you receive an alert. Who has an AED in the home or car, may register themselves as volunteers and take their own AED to alerts.

    • Where can I find the AED locations in my area?

      You can see all registered AEDs in your area on this website. Make sure you are logged in and click on AED and then at locations. On the map of Netherlands you scroll to your living or working environment and you can see all registered AEDs. By clicking on an AED icon, you can see specific details.

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