To have the HeartsafeLiving App work smoothly, some settings need to be correct on the smartphone:

  • The GPS function has to be turned on
  • A working Wifi, 3G or 4G connection is required

The app also works only in areas where HeartsafeLiving operates. There are cases that reports came in without audible while the sound in the app was on. It may be that in the settings of the phone something should be changed. How it works varies by brand and type of smartphone. But in general you need it is in the main menu ‘Settings’ under ‘messages’. There the button sound should be ‘on’.